Refund Policy

1. Satisfaction Guarantee

CS2 Buffs offers a 100% satisfaction guarantee on all our products. If you're not completely satisfied with the quality, freshness, or condition of any item in your order, we will provide a refund or credit at our discretion.

This guarantee applies to both one-time purchases and subscription deliveries.

2. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• Quality Issues: Products that are damaged, spoiled, or otherwise not up to our quality standards upon delivery
• Missing Items: Products that were charged but not included in your delivery
• Incorrect Items: Products that were delivered but different from what you ordered
• Late Delivery: Deliveries that arrive significantly outside the scheduled delivery window, resulting in product spoilage
• General Dissatisfaction: If you are unhappy with a product for any reason

3. Refund Request Timeframe

To be eligible for a refund, you must notify us of the issue within:

• 48 hours of delivery for quality issues, missing items, or incorrect items
• 24 hours of the scheduled delivery time for late deliveries

We strongly recommend that you inspect your order as soon as possible after delivery to ensure timely reporting of any issues.

4. How to Request a Refund

We do not typically require you to return perishable items. For non-perishable products, we may request that you return the item before processing a refund. If a return is required, we will provide instructions and may cover return shipping costs depending on the circumstances.

5. Refund Methods

Refunds will be processed using the original payment method used for the purchase. The time it takes for the refund to appear in your account depends on your payment provider and may take 5-10 business days.

Alternative refund methods:

• Store Credit: We may offer store credit for future purchases as an alternative to a direct refund.
• Replacement: For certain items, we may offer to replace the product instead of providing a refund.

6. Subscription Cancellations

For subscription services:

• You may cancel your subscription at any time by logging into your account or contacting customer service.
• Cancellation requests must be received at least 48 hours before your next scheduled delivery to prevent billing for that delivery.
• No refunds will be provided for past subscription deliveries unless they meet the eligibility criteria listed in section 2.
• We reserve the right to issue partial refunds for subscription cancellations based on the timing of the cancellation and the delivery schedule.

7. Digital Products and Services

For digital products or services:

• Due to the nature of digital products, all sales of downloadable content, guides, or digital services are final unless required otherwise by applicable law.
• If you experience technical issues accessing or using digital content, please contact our customer support team for assistance before requesting a refund.

8. Promotional Items and Free Products

Items received as part of a promotion, discount, or free gift with purchase are not eligible for cash refunds. If these items are defective or damaged, we may replace them at our discretion.

9. Exceptions

We reserve the right to limit or deny refunds in the following cases:

• Requests made outside the specified timeframe
• Products that show signs of misuse or tampering
• Repeated refund requests from the same customer that suggest abuse of our refund policy
• Special order or customized items, unless they are defective or damaged

10. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically for any changes.

11. Contact Us

If you have any questions about our Refund Policy, please contact us at: